What happens when platform owners release an update?
Apple and Google regularly update their mobile operating system with each upgrade potentially causing crashes, display problems and functionality not working as designed. As such the app will eventually require maintenance to keep it functioning correctly. Exploding Phone offers a 3 month warranty on app development and an ongoing Maintenance and Support service.
Annual Maintenance and Support contract or ad-hoc?
Under a Maintenance and Support contract Exploding Phone tests apps against pre-release versions of each new mobile OS to resolve any issues before app users upgrade along with resolving any bug fixes required outside of warranty and minor content changes. Ad-hoc support where issues on a chargeable ‘Time and Materials’ basis with the customer taking responsible for ensuring update related work is scheduled in a timely fashion.