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Taylor Wimpey Consulting Service

Evaluation Report

Technical review of third-party app


Exploding Phone was commissioned by Taylor Wimpey, a leading UK residential developer and a FTSE 100 constituent, to audit an application (app) solution which aimed to digitise and improve streamlining of Taylor Wimpey’s mobile technician scheduling. Delivering excellent customer service is at the heart of this homebuilder’s decision making, so being able to effectively schedule mobile technicians through an app, to carry out repair works where needed in a timely manner, has been a key consideration.

Taylor Wimpey was in the process of moving its paper-based system of scheduling to a digital app, and ahead of this were looking to assess the advantages and potential risks of adopting the company’s ERP provider’s mobile application.

Taylor Wimpey identified Exploding Phone as an expert in the app development and deployment field, and engaged our lead consultant to undertake an extensive technical evaluation. Exploding Phone audited the app and supporting infrastructure and defined a set of ‘discovery questions’ for the ERP vendor, ranging from architectural questions through to clarifications regarding data exchange and Middleware. This process highlighted several opportunities to improve the resilience of the system and ensured that the app conformed to industry accepted standards of best practice. Following Exploding Phone’s assessment, the app was deployed across Taylor Wimpey’s 24 regional businesses and was deemed a success, demonstrated by Taylor Wimpey’s continuing investment in the solution.

Taylor Wimpey’s IT Director Andy Feldon commented: “Working with the experts at Exploding Phones, we have improved our digital scheduling solution, optimising the effectiveness of our mobile repair technicians and delivering the best standard of service to our customers”.

Summarised

  • Taylor Wimpey focused on enhancing the experience of new homeowners
  • App to schedule and optimise the time and effectiveness of repair technicians
  • Exploding Phone contracted to evaluate solution and help mitigate risk
  • Review process raised number of key questions which improved resilience of system

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